Description:
Typically supervises a team of 6 or more resources* (and less than 4 level 2 employees) that are responsible for application development or the development and delivery of IT-related projects relative to Infrastructure, Computer Operations, Security, or Communication, Network Services and Project Management. Additionally, may supervise appropriate MU positions or, in rare circumstances, may supervise non-clerical nonmanagement positions. Manages a team that provides technical system solutions and project management leadership and any/all functions involved in the development and integrity of new applications or systems or the support/maintenance of existing applications or systems. Coordinates software development project activities. In addition, may assist in the coordination, evaluation and partnership with technology vendors, outside consultants and internal dotted line resources as needed. Works closely with other business areas, as well as Information Technology organizations, to identify and quantify business issues associated with specific projects, develop and implement business strategy, and assist in setting strategic technical direction. May assist in providing leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and/or technical requirements, preparing detailed plans and schedules, calculating resource allocation and assignment, providing ongoing coordination and tracking of capital and expense funding and preparing actual vs. budget analysis. Supervises and developments typically a small team of subordinates, conducts joint goal setting and performance reviews, as well as assists in the allocation of resources, financial responsibilities and some long-range planning. * When counting contractor resources as direct reports: Do NOT count contractors that serve a short term engagement that provide a unique skillset/expertise or that augment staff to provide a specific result/deliverable You may count contractors (including "onshore/onsite" contractors) that are serving in valid "employee equivalent" positions (i.e., valid, approved FTE positions that for strategic business reasons were filled with a contractor vs. an employee at the time). These temporary arrangements should last no longer than 18 months with plans to backfill with an SBC employee You may count the one "SPOC" contractor in outsourced/offshore arrangements (but cannot count the various contractors who work with or for that point person to deliver the agreed upon results (i.e. Amdocs arrangement). You may also count the one "SPOC" when utilizing resources from CDT WorX.
Supervisory:
YES
Responsibilities:
- Audit software development teams and ensure the defined processes are being consistently followed
- Audit JIRA tickets to ensure they are not being orphaned or left in incomplete states
- Ensure development and QA processes are sufficiently documented
- Define and propose new processes as required that will help improve quality
- Will measure responsiveness to determine length to resolution for new issues
- Will interface with Operations TSC and NOC to put tracking in place to ensure high volume issues are being resolved
- Will analyze quality metrics to identify systemic issues
- Will engage in business process improvement initiatives
Qualifications:
- 2+ years in a QC or Audit role
- Experience with standard process improvement methodologies (BPI, CMM, Six Sigma, etc.)
- Uncanny attention to detail
- Proven experience in defining new quality processes
- Software development lifecycle (SDLC) experience (Agile, Scrum, RUP, etc.)
- Understanding of standard security policies (PCI, ISO, etc.)
